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Demo Scheduling FAQs
Frequently asked questions about demo scheduling
Here are answers to some of the most commonly asked questions about scheduling Costco demos. If your own questions aren’t answered here, your scheduling representative will be happy to help. Just call.
When will I receive a confirmation that my demo has been scheduled?
24-72 hours after the demo request is received and processed.
Why can’t I have all weekends?
We have been directed by Costco to maintain balanced demonstration activity throughout the week. For this reason every Friday, Saturday, or Sunday booking requires an additional booking Monday through Thursday.
How long does a demo run?
Six hours.
What is the best weekday to demo?
Every day is a good day at Costco as members shop throughout the whole week.
I was in the warehouse and I didn’t see my demo, why not?
We have two shifts each day and your demo may be on either first or second shift. Shift times vary by location, but in most locations: Mon-Fri shifts start at 11am and 1pm. On Saturday shifts start at 10am and 11am and Sunday shifts start at 10:30am and 11:30am. The best time period to view your demo is between 1-5pm.
What if my demo isn’t performed, will it ever be performed?
If a demo isn’t performed due to lack of product, it will be automatically rescheduled as soon as possible within 2 weeks. In the event the product is not received within 2 weeks from the originally scheduled date, the demo will be cancelled.
Can I contact the supervisors directly?
The supervisors’ focus is demo quality and the majority of their time is spent on the sales floor with the demonstrators; however, the regional scheduler is happy to facilitate any special communications for you.
Can I send POS material to the warehouses and where do I send it?
Yes, POS materials can be sent directly to the warehouses after it has been approved the the WDS Scheduling Department. The regional scheduler can provide you with a list of addresses by region.
How does the demonstrator know how to prepare and promote my product?
With information provided by you, we create a PIF (Product Information Form) that is sent to each warehouse prior to each demo. The PIF is used by the demonstrator to successfully perform your demo.
Why do I need to provide the prep instructions for the PIF (Product Information Form) when they are on the package?
So everything is in one place for the demonstrator, including instructions and selling points.
Why do I need to list allergens?
For member safety.
Here are answers to some of the most commonly asked questions about scheduling Costco demos. If your own questions aren’t answered here, your scheduling representative will be happy to help. Just call.
When will I receive a confirmation that my demo has been scheduled?
24-72 hours after the demo request is received and processed.
Why can’t I have all weekends?
We have been directed by Costco to maintain balanced demonstration activity throughout the week. For this reason every Friday, Saturday, or Sunday booking requires an additional booking Monday through Thursday.
How long does a demo run?
Six hours.
What is the best weekday to demo?
Every day is a good day at Costco as members shop throughout the whole week.
I was in the warehouse and I didn’t see my demo, why not?
We have two shifts each day and your demo may be on either first or second shift. Shift times vary by location, but in most locations: Mon-Fri shifts start at 11am and 1pm. On Saturday shifts start at 10am and 11am and Sunday shifts start at 10:30am and 11:30am. The best time period to view your demo is between 1-5pm.
What if my demo isn’t performed, will it ever be performed?
If a demo isn’t performed due to lack of product, it will be automatically rescheduled as soon as possible within 2 weeks. In the event the product is not received within 2 weeks from the originally scheduled date, the demo will be cancelled.
Can I contact the supervisors directly?
The supervisors’ focus is demo quality and the majority of their time is spent on the sales floor with the demonstrators; however, the regional scheduler is happy to facilitate any special communications for you.
Can I send POS material to the warehouses and where do I send it?
Yes, POS materials can be sent directly to the warehouses after it has been approved the the WDS Scheduling Department. The regional scheduler can provide you with a list of addresses by region.
How does the demonstrator know how to prepare and promote my product?
With information provided by you, we create a PIF (Product Information Form) that is sent to each warehouse prior to each demo. The PIF is used by the demonstrator to successfully perform your demo.
Why do I need to provide the prep instructions for the PIF (Product Information Form) when they are on the package?
So everything is in one place for the demonstrator, including instructions and selling points.
Why do I need to list allergens?
For member safety.
“Demos have become a culture with Costco. They’re our biggest marketing tool for our seasonings and other products. WDS is the most well-orchestrated company I’ve ever dealt with. They’ve never let me down.”